Cancellation and Refund Policy

At shopdop.in, we are committed to providing you with high-quality products and a satisfying shopping experience. Please read our cancellation and refund policies carefully to understand your rights and obligations when purchasing from us.

Return Policy

At shopdop.in, we prioritize customer satisfaction and product quality. However, please be aware that we do not accept general returns. Returns or replacements are only available under the following specific conditions:

Returns:

  • General Return Policy: We do not accept general returns. However, if you receive a damaged product or your order is missing parts, we can replace the item upon verification of proof.
  • Initiating a Return: To initiate a return for a damaged or incomplete item, contact our customer service at shopdop.in@gmail.com within 2 days of receiving your order. Please include your order number, the item(s) in question, and provide an unpacking video from start to finish, ensuring every product is clearly visible.
  • Proof Requirements: The video must clearly display the product, along with any damage or missing parts.

Refunds

  • Return Approval: Once your return request is approved, we will provide you with instructions on how to return the damaged or incomplete item.
  • Processing Refunds: Upon receipt and inspection of the returned item, we will process a replacement or refund within 7-10 business days.

Exchanges

  • Eligibility: Exchanges are possible under certain conditions. The product must be unused, and a valid reason must be provided for the exchange.
  • Requesting an Exchange: Contact our customer service at shopdop.in@gmail.com within 2 days of receiving your order to request an exchange. Please include your order number, the item(s) you wish to exchange, and the reason for the exchange.
  • Exchange Instructions: We will provide instructions on how to return the item for exchange.

Return Shipping

  • Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

Damaged or Defective Items

  • Reporting: If you receive a damaged or defective item, please follow the return process outlined above.

Cancellations

  • Order Cancellation: If you need to cancel your order, please contact us as soon as possible. Cancellations are only possible if the order has not yet been shipped.

Contact Information

For any questions or concerns about our return policy, please contact our customer service at shopdop.in@gmail.com.