Cancellation and Refund Policy

At Shopdop.in, we are committed to providing high-quality products and ensuring a satisfactory shopping experience for all our customers. Please read our Cancellation and Refund Policy carefully to understand your rights and obligations.

Return Policy

At Shopdop.in, we prioritize customer satisfaction and product quality. However, we do not accept general returns. Returns or replacements are only available under the following specific conditions:

Returns

  • General Return Policy: We do not accept general returns. However, if you receive a damaged product or if your order is missing parts, we can process a replacement, subject to verification.
  • Initiating a Return: To initiate a return, please contact our customer service at shopdop.in@gmail.com within 2 days of receiving your order. You will need to provide:
    • Your order number.
    • The item(s) in question.
    • An unpacking video from start to finish, ensuring that all items are clearly visible.
  • Proof Requirements: The video must clearly show the product, any damage, or missing parts.

Once the return request is verified, we will initiate the process to replace the item or issue a refund.

Refunds

  • Return Approval: Once your return request is approved, we will provide you with instructions on how to return the damaged or incomplete item.
  • Processing Refunds: Upon receipt and inspection of the returned item, we will process a replacement or refund within 7-10 business days. Refunds will be credited back to the original payment method, and the timeline depends on your payment source.

Exchanges

  • Eligibility: Exchanges are possible only for defective products or wrong items received. The item must be unused, and a valid reason must be provided for the exchange.
  • Requesting an Exchange: Contact our customer service at shopdop.in@gmail.com within 2 days of receiving your order. Please include:
    • Your order number.
    • The item(s) you wish to exchange.
    • A valid reason for the exchange.
  • Exchange Instructions: If your exchange request is approved, we will provide instructions on how to return the item and receive the exchanged product.

Return Shipping

  • Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
  • International Returns: No returns or replacements are available for international orders, whether the product is defective or incorrect. If you receive a damaged or incorrect item, please contact our support team immediately, and we will assist you with the issue; however, no return shipping or replacement will be provided for international orders.

Damaged or Defective Items

If you receive a damaged or defective item, please follow the return process outlined above. To qualify for a return, we require an unpacking video as proof of damage or missing parts.

Cancellations

  • Order Cancellation: If you wish to cancel your order, please contact us as soon as possible. Cancellations are only possible if the order has not yet been shipped.
  • If the order has already been shipped, you will need to follow the return process to initiate a replacement or refund.

Contact Information

If you have any questions or concerns about our Cancellation and Refund Policy, please contact our customer service team at:

  • Email: shopdop.in@gmail.com
  • Phone: 7289918991

We are available to assist you from 11:00 am to 7:00 pm IST.

Final Thoughts

We aim to make your shopping experience with us as seamless and enjoyable as possible. If you have any concerns or questions regarding your order, please don’t hesitate to reach out. Thank you for choosing Shopdop.in!

Key Updates:

  1. No returns or replacements for international orders — whether the item is damaged or incorrect.
  2. Clear return policy for defective or incorrect domestic items.
  3. Specific instructions on providing proof for returns (unpacking video).
  4. Exchange eligibility for unused items, limited to defective products.
  5. Refund timelines specified as 7-10 business days.
  6. Return shipping costs clarified for domestic customers and no returns for international orders.