Return Policy

At Shopdop.in, we do not accept general returns, exchanges, or replacements based on change of mind, personal preference, or subjective dissatisfaction with a product.

A return, exchange, or replacement will not be accepted for reasons including, but not limited to:

  • The customer does not understand how to use, assemble, or operate the product.
  • The customer does not like the product after receiving it.
  • The customer feels that the product's quality, finish, design, size, appearance, or performance is different from their personal expectations.
  • The customer ordered the wrong product, model, size, colour, variant, or quantity.
  • The customer wants to change the purchased product for another product or upgrade to a different model.
  • The customer changes their mind after placing or receiving the order.
  • The product is no longer required by the customer.
  • The customer finds the product unsuitable for their personal requirement or intended usage.
  • The customer expected different features, specifications, appearance, or functionality.
  • The customer does not like the colour, design, look, feel, or finishing of the product.
  • The customer finds a different product or better-priced option after completing the purchase.
  • Any other reason based on personal preference, expectation, or change of requirement.

Customers are therefore requested to carefully check the product description, photographs, specifications, size, compatibility, features, and usage requirements before placing an order.

Replacement Eligibility

We provide a replacement only in case of:

  1. A product received in a physically damaged condition; or
  2. A product or part is missing from the delivered package.

For any such claim, the customer must contact us within 2 days of delivery at shopdop.in@gmail.com and provide the order details along with a complete, continuous unboxing video from start to finish.

The video must clearly show the courier package and shipping label before opening, the opening of the sealed package, all products received, and the claimed damaged or missing product/part.

Claims without a proper unboxing video or claims raised after the applicable claim period may not be accepted.

Once the evidence is verified and the claim is approved, a replacement will be provided for the damaged or missing product/part.

Please note that we do not offer general returns, exchanges, refunds, or product changes once an order has been successfully delivered.

Return Shipping for Approved Replacement

If a replacement claim is approved due to a damaged or missing product/part, our team will provide the necessary instructions regarding the replacement process.

Products should not be shipped back to us without prior approval or instructions from our customer support team.

Cancellations

If you need to cancel your order, please contact us as soon as possible. Cancellations are only possible if the order has not been shipped.

Contact Information

If you have any questions or concerns regarding our Return & Replacement Policy, please contact us at shopdop.in@gmail.com.