Privacy Policy

Last Updated: 02 August 2025

At Shopdop.in, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website and services.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services.

Personal Information

When you create an account, place an order, or interact with our customer service, we may collect:

• Identity Information: Name, email address, phone number.
• Account Information: Username, password.
• Transaction Information: Billing and shipping addresses, payment details.
• Communication Information: Correspondence with our support team.

Non-Personal Information

We may automatically collect:

• Device and Usage Data: IP address, browser type, operating system, device type, and usage patterns.
• Cookies and Tracking Technologies: To enhance user experience and analyze website traffic.

2. How We Use Your Information

We use the collected information for various purposes, including:

• Order Processing: To process and fulfill your orders, including payment processing and shipping.
• Account Management: To create and manage your account and provide customer support.
• Communication: To send order updates, promotional materials (if opted-in), and respond to inquiries.
• Website Improvement: To analyze and enhance website functionality and user experience.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information under the following circumstances:

• Service Providers: With third-party vendors who assist in our business operations, such as payment processors (e.g., Razorpay, Paytm, CCAvenue), shipping partners (e.g., Delhivery, Xpressbees), and email communication services.
• Legal Compliance: To comply with legal obligations, enforce our policies, or protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure payment gateways, and regular security assessments.

However, please note that no method of electronic transmission or storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You can access and update your account information by logging into your account on Shopdop.in.
• Opt-Out of Marketing Communications: You can unsubscribe from promotional emails by following the instructions in the email or contacting us directly.
• Cookie Preferences: You can manage cookie settings through your browser. Please note that disabling cookies may affect certain functionalities of our website.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze website traffic. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our website.

You can control cookie settings through your browser. However, disabling cookies may impact your experience on our website.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: shopdop.in@gmail.com
• Phone: 7289918991

Legal Compliance

This Privacy Policy is designed to comply with applicable Indian laws, including:

• Information Technology Act, 2000 and Reasonable Security Practices and Procedures and Sensitive Personal Data or Information Rules, 2011.
• Digital Personal Data Protection Act, 2023 (DPDPA), which governs the processing of digital personal data in India.

As a Data Fiduciary under the DPDPA, we are committed to:

• Obtaining explicit consent before collecting or processing personal data.
• Providing individuals with rights to access, correction, and erasure of their data.
• Implementing reasonable security practices to protect personal data.
• Establishing grievance redressal mechanisms for data-related concerns.

This Privacy Policy reflects our commitment to safeguarding your personal information and ensuring transparency in our data practices. If you require further information or assistance, please do not hesitate to contact us.